You’ve received an email or a text advising you of a delay or a change of time and/or port for your booked sailing.
The below information will help you when claiming compensation.
In order to qualify for compensation, you must be booked on a particular sailing or have a Season Ticket and must have checked in at least 30 minutes before your scheduled departure when travelling by vehicle (unless otherwise advised by Wightlink) or 15 minutes by foot. Under EU Legislation there are two exemptions when compensations will not be paid.
These include but are not limited to:
For compensation to be paid to you, please check who your booking was made with as bookings made through a third party cannot be compensated directly by Wightlink.
If you booked directly with Wightlink using our website, through our Contact Centre or at one of our ticket offices, you may be able to claim –
If you prefer to receive your compensation in travel vouchers, we will add a 10% premium to your compensation, just tick the box at the bottom of the claim form.
If you travelled using a Multilink pass you can choose to receive the journey back to your pass.
When claiming compensation, you must include your booking reference number and Multilink pass number to ensure we can process your claim as quickly as possible. To claim your compensation, please complete this form.
Please contact B2Bcompensation@wightlink.co.uk
Sorry, but if you booked with a holiday company or an accommodation partner and not directly with Wightlink, you’ll have to contact the holiday company or accommodation provider directly to claim your compensation. If you’re not sure who to contact, please email us using our Bookings Enquiry Form and we will be happy to advise you.
We’re unable to compensate you directly as we’re obliged to compensate the company that paid us for the journey.
For customers that cancelled their journey with Wightlink because of delays or disruption, and booked directly with Wightlink, refunds will be processed within 7 days.
Compensation claims for delays and mileage will be paid within 30 days of receipt of the claim.
In some situations, we may ask you to complete a BACs form to arrange compensation, for example if you paid for your ferry travel using Tesco Clubcard Boost tokens or at one of our ticket offices.
If you have any further queries, please call us on 0333 999 7333, we’re open 8am-8pm Mon-Fri and 9am-6pm Sat & Sun.
The Wightlink team
At this time, this feature is only available for cars and vans
Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.Wrong details? Please click here to enter your vehicle sizes manually
Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking