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20% off early summer day trips

20% off early summer day trips

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Popular topics in Tickets

Group tickets

Yes, we do! We understand its great fun to have a group trip so we offer discounts for groups of 10 or more foot passengers travelling together. In order for the discount to apply, all members of the group must travel together on the outward journey and the return if required. You can read the full details here.

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Overview

Yes. if it’s attached to your customer account you’ll see a Ticket Pass option in the menu when you log in.

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With the App, you just need to show your boarding pass to board. You don’t need to get a printed ticket.

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We do! Our foot passenger tickets offer a cheaper ticket to senior citizens over 60. If you’re lucky enough to look younger than you are, you may be asked to produce proof of your age to receive the discount.

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Our vehicle prices are determined by the date, time, duration of your stay and your vehicle size. The sooner you book and the more flexible you can be on sailing times, the less you are likely to pay. Our vehicle prices may increase or decrease in line with demand but generally rise the closer the sailing.

Excess costs may also be payable when foot passengers with return tickets travel back on a different route.

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Standard vehicle and foot tickets are refundable, excluding those paid in part or in full with Tesco Clubcard Boost tokens, minus a £5.00 cancellation fee if you cancel up to 24 hours before the outward departure of your scheduled sailing. You can also amend your bookings online, using the Wightlink App, at any of our Ticket Offices and with our Contact Centre for free up to 1hour before your scheduled sailing. Any increase in the ticket cost will need to be paid when amending.

Economy tickets are non-refundable, can be amended online or using the Wightlink App for free but will be charged an amendment fee of £5.00 with our Ticket Offices and our Contact Centre. Any increase in ticket costs will need to be paid when amending.

You can read our full Product Guide online here.

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When you make a booking online or with our Contact Centre we will send an email with an e-ticket attached. You can either print the e-ticket off or show the QR code on the e-ticket on your device to our staff on arrival. Alternatively, you can make bookings through the Wightlink App – simply show the QR code within the App to our team on arrival. If you make a booking at one of our Ticket Offices, you will be given a ticket to show the team at check in.

To make the process even easier we can also send a confirmation text to your mobile phone with a Booking Reference Number to give to our staff on arrival.

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Make the booking online as usual but when you get to ‘Step 3 – Your Details’ overwrite your name and contact details with the details of the person who is travelling. You’ll also need to change the email address so we can send the e-ticket to the correct person. Overwriting your details isn’t permanent, it’s only for the tickets you choose.

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Problem with tickets

Don’t worry! You can call our Contact Centre and we’ll find your booking and resend your e-ticket to you or if you can remember the booking reference number when you arrive at the terminal just tell our staff and we’ll check you in that way instead.

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Season tickets

You can’t top up Season tickets, you have to purchase a new one each time. If you have an account and you’ve already purchased, you can repurchase a ticket using the same details each time. You can only postdate a Season ticket at a ticket office, not when purchasing online.

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Once you’ve set up your Season Ticket for online use you can easily make bookings and manage your account.

If you purchased your Season ticket on our website, it’s already set up. If you purchased at one of our ticket offices or you’re unsure if you can manage your Season Ticket online, simply fill in this form and we’ll do the work for you.

When you’re ready you can make bookings using the Wightlink App by going to ‘New Booking’ and selecting ‘Click to book with a Ticket Pass’ before choosing your sailing time. If you’d rather book on our website, select your sailing time and then tick ‘I have a Multilink Pass or Business Pass’. You’ll need to log in to your account when prompted and at the payment stage, choose the Season Ticket you’d like to pay with.

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First you will need an online account that’s connected to your Season Ticket. If you’ve not already set up for this then fill out the Multilink and Season Ticket online setup form and we’ll get you set up. You can then login online.

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We offer a discounted 30-day parking permit for valid Season Ticket holders, excluding the 7-day pass and any duration pass for a child. Parking permits can be purchased from our Ticket Offices and used in any Wightlink car park.

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Yes. if it’s attached to your customer account you’ll see a Ticket Pass option in the menu when you log in.

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Our Season Tickets are for regular foot travellers and are available to Island and mainland residents on all routes. Season Tickets are available for 7 days, 30 days, 90 days, 180 days or annually and offer the opportunity to travel as often as you like during the period of validation with a significant discount.

You can buy a Season Ticket from a Wightlink Ticket office or online and our Annual Season Tickets can also be paid by Direct Debit to spread the cost. Direct Debit Season tickets can only be purchased at a ticket office after completing a Direct Debit form, available from our website.

For the full details on how to apply and what you may need read our Season Tickets Product Guide.

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It’s easy! You can buy any Season Ticket at any Wightlink Ticket Office or online, excluding Annual tickets paid by Direct Debit, and begin travelling immediately.

You can then access your Season ticket on your mobile by downloading our Wightlink App. For details on how to download the App click here.

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It’s always a good idea to carry some form of photo ID when travelling using a Season Ticket. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard ticket cost will be charged and we will not offer any retrospective refunds. You can visit our Ticket Office with a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.

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No, the Season Ticket is only for the registered pass holder.

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Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking