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We do have wheelchairs available to use while travelling with Wightlink but to ensure it is available you must call 48 hours before travelling to advise us.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.
No. The Blue Badge scheme is only a discount on our ticket prices. If you need travel assistance, you must advise us at least 48 hours before travelling to make sure we can accommodate your needs on your chosen sailing.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.
There are lifts on all our car ferries, but we would advise you to check before travelling if you must use the lift as they are sometimes unavailable if we are carrying out maintenance.
If you need lift access, you must call and book this at least 48 hours before you plan to travel. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.
Call us at least 48hrs before you plan to travel if you need assistance getting on board, extra space to exit your vehicle, remove a wheelchair or mobility aid from the car or boot, have mobility issues that make it difficult to walk to the lifts or if you’re bringing any specialist equipment on board.
We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.
If we are unable to assist you, we may ask that you bring someone with you to help.
If you are travelling by foot, companions can be booked to travel for free if you require assistance with breathing, feeding or toileting and will not be charged. When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.
When you arrive at our port, let our team know you have booked your Accessible Travel needs. You will be checked in and sent to a lane ready to board with a green hanger to display on your rear view mirror. You will also be asked to turn on your hazard lights. This will make sure the team on onboard are aware of your requirements.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.
Once you have has signed up to MyLink, your membership is attached to your customer record.
To book online you should log in using your account details and make the foot travel booking from the Isle of Wight as usual. The discount will then automatically apply to any foot bookings made.
If you book with the Contact Centre or visit our Customer Service Point at port, you must provide your customer number. The discount will then automatically apply to any foot bookings made.
Tesco Clubcard Reward Partner codes can be used on full price Economy and Standard tickets but cannot be used in conjunction with any other discounted offer or promotion. To find out more and to book please visit our Tesco Clubcard page.
We do. We also offer the EU Blue Badge discount.
If you make a vehicle or foot passenger booking online, simply add your Blue Badge number to the booking field. If you’re calling our Contact Centre or visiting our Customer Service Point at port, tell the team your Blue Badge number and they will apply the discount for you.
Blue Badge discount cannot be used in conjunction with any other offer or promotion.
If you are travelling by foot, we also accept the National Rail Disabled Card and the English National Concessionary Travel Scheme (ENCTS) Card and Access Card.
If you are travelling by foot on our FastCat service, please remember to check our travel info before arrival as we are unable to accommodate mobility scooters or wheelchairs on a charter vessel or when our FastCats are using an alternative berth.
Remember to bring your Blue Badge or a photocopy of your Blue Badge, your ENCTS card, your National Rail Disabled Card or your Access Card when you travel otherwise you may be required to pay an upgrade to the full ticket.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.
Don’t worry! If you booked with us directly you can correct any errors within one hour of the booking being created by going online to ‘My Bookings’, selecting the correct booking and click ‘Modify’ for free.
If you change your sailing time or travel details, then the new booking may cost more than your original Standard or Economy ticket. Any increase in cost must be paid when you change your booking.
Standard tickets are then free to amend.
Economy tickets can then be amended online for a £15.00 amendment fee.
If you prefer, you can complete the Booking Enquiry Form, call our Contact Centre or visit our Customer Service Point at the port and let us sort it out for you. Standard tickets are free to amend. Economy tickets will be charged a £25.00 amendment fee.
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