I may need some extra help to travel, what should I do?

If you need assistance getting on board or extra space when parking for wheelchairs, for example, call us at least 48 hours before you plan to travel, and we will do our best to help. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

Call us at least 48hrs before you plan to travel if you need assistance getting on board, extra space to exit your vehicle, remove a wheelchair or mobility aid from the car or boot, have mobility issues that make it difficult to walk to the lifts or if you’re bringing any specialist equipment on board.

We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.

When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.

You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.