Helping Hand Scheme

Our hidden disability card

Helping Hand is a free scheme that provides a discreet and easy way for you to make our team aware of invisible disabilities or needs without having to verbally communicate them.

For example, you may have hearing difficulties and want our staff to speak clearly, or remove face coverings.

The Helping Hand scheme is separate from our accessible travel which can help you with needs such as a wider vehicle space on board our ferries or use of a Wightlink wheelchair. You’ll still need to book your Accessible travel needs at least 48 hours in advance if required.

 

About the Helping Hand Scheme

You will be given a bright yellow, easily-recognisable Helping Hand card. On the front there will be a brief message that can be shown to a member of our team either on arrival at our port or when boarding one of our ferries.

If required, you can also add emergency contact details on the reverse of the card.

Please note, we won’t be issuing face covering exemption cards or adding this to the message on any card.

Wightlink yellow Helping Hand Card

Applying for a Helping Hand Card

To receive your Helping Hand card, please complete the application form below.

If you would like a different message to the options listed on the form, we will be happy to call you back to discuss your requirements. Please note, we won’t be issuing face covering exemption cards or adding this to the message on any card. You can have more than one card if you have different needs.

If you need any help completing the form, please email [email protected] or speak to one of our team on 0333 999 7333. Lines are open Monday to Friday, 09:00 – 18:00 and Saturday to Sunday, 09:00 – 17:00.

Helping Hand Card application form

Please choose from the list of options

To ensure your privacy, once your card is printed and posted, your data will be removed from our system. If you need a replacement card, you will need to complete the application form again.

Personal information is totally confidential and only used to provide your card. Your data will not be passed to any organisation or third party. For more information see our Privacy Policy.

Frequently asked questions

Wheelchair user purchasing a Blue Badge discount ferry ticket

Accessible travel

If you have accessible travel needs beyond a hidden disability, let us know at least 48 hours before you travel.

Accessible travel and Blue Badge discounts

Ferry travel guides

First time travelling on a ferry and not sure how it all works? Find out what to expect with our travel guides.

Travel advice

Our facilities

You’ll have access to excellent facilities throughout your Isle of Wight ferry journey. Explore our ports and ferries to find out more.

Facilities