Frequently asked questions
Vehicle passes are for Island residents or those who own a property on the Island. We strongly recommend Multilink vehicle bookings are made in advance as we reserve only a certain amount of space per sailing for Multilink Vehicle bookings. It’s especially important around school holidays and festivals. If you find you regularly travel at very short notice the Multilink pass may not be suitable.
The foot passes can be purchased by any of our customers. The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.
For the full details on how to apply for a Multilink Vehicle pass and what you may need read our Vehicle Passes Product Guide.
It’s really straight forward.
You can buy your Multilink Vehicle Pass online. Follow the link below here and choose your pass – you’ll need to upload proof of your Isle of Wight residency using our online form on the contact us page.
You can then download your pass onto the Wightlink app. If you want a paper ticket, contact us with the pass number and we’ll send you one.
We can accept a driving licence, recent utility bill, phone bill, council tax bill or bank statement.
When you travel, you may be asked to provide ID – a photo driving licence, passport or HM Forces ID card is acceptable.
It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.
If photo ID cannot be produced when asked, a full Standard ticket cost will be charged and we will not offer any retrospective refunds. You can request a Wightlink ID card by emailing our team here and attaching a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!
We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.
Yes, you can. The length and height of the trailer will determine the additional price to be paid at the time of booking.
Our Multilink Foot Pass is available to Island and mainland residents. You can buy your Multilink Vehicle Pass online. Follow the link below here and choose your pass – you’ll need to upload proof of your Isle of Wight residency using our online form on the contact us page.
You can request a Wightlink ID card by emailing our team here and attaching a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!
We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.
The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.
For the full details on how to apply and what you may need read our Passenger Passes Product Guide.
These are unique to your Multilink Pass. The ‘T’ number is your Multilink Pass number and the Customer Number allows us to search for your details. You can also use the Customer Number to log in online instead of your email address if you prefer. Please keep these numbers safe and do not share with anyone.