Vehicles
Any vehicle up to and including 5.00m long and up to and including 2.24m high. LV (Low Vehicle)
Any vehicle up to and including 5.00m long and over 2.24m high HV (High Vehicle)
Passenger vehicles over 5.00m long and up to and including 2.24m high LP (Low Passenger Vehicle)
Passenger vehicles over 5.00m long and over 2.24m high HP (High Passenger Vehicle)
Recreational vehicles between 5.00m to 15.0m long and up to 2.24m . LM (Low Motorhome)
Recreational vehicles between 5.00m to 15.0m long and between 2.24m and 4.2m high HM (High Motorhome)
For further information on vehicle categories, please refer to our Vehicle Guide
Affiliate tickets can only be booked for LV (Low Vehicle) and HV (High Vehicle)
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.,
Vehicles exceeding dimensions for the vehicle category booked are subject to supplements and must be declared at the time of booking.
Unit of Measure
Per vehicle per crossing with up to 7 passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries
Caravans / Trailers
Trailers/Caravans may be towed (additional charges will apply).
Age Limits
0-4 years old travel free.
Booking Online
We will not charge you a separate booking fee if you book online by visiting www.wightlink.co.uk.
NHS Discount for Isle of Wight tickets cannot be given if booked online.
Affiliate bookings can only be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by the applying persons using the Tesco page on the Wightlink website
Account customers can book online subject to individual agreements.
Booking by phone
Bookings can be made by contacting our Reservations Team
For NHS Discounts, please quote ‘Wightlink Healthcare Discount’ when booking.
Account customers can book via the Reservations Team subject to individual agreements.
Booking at port
Bookings can be made at port.
For NHS Discounts, please quote ‘Wightlink Healthcare Discount’ when booking.
Account customers can book at port subject to individual agreements.
Affiliate bookings can be made at port subject to individual agreements.
Booking fees
Booking fee will be charged when booking by phone or at port, and is non-refundable.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Check in rules
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
Payment for any resulting increase in booking costs is required before your sailing. If revised sailing is cheaper, no refunds are allowed.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
Amendments & Cancellation Process
Amendments and/or cancellations can be made online, via the Reservations Team or at the port.
Amendment Rules & Fees
Amendments can be made up to 1 hour before scheduled sailing online, via the Reservations Team or at port and will not incur any amendment fees
Any increase in ticket costs must be paid at time of amendment.
Any decrease in ticket cost will be refunded.
Amendments to the return leg of a return booking cannot be made online if the outward leg of the journey has already been checked in, changes can only be made by phone or at port.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available
Cancellation Rules and Fees
Cancellations can be made via the Reservations Team, Ticket Office (Port) or Online but will incur a cancellation fee.
Cancellations made within 24 hours of scheduled sailing are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Boost tokens are non-refundable.
No Show Definition
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking.
No Show Fees
No refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings and where the no show relates to the outbound leg of a return booking, we reserve the right to charge in full for both legs of the booking.
Credit Account Available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of Charging (Account Customers Only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Boost tokens can only be accepted as full or part payment on full price Standard and Economy tickets.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
VAT applicable to charges?
Discounts
NHS
Up to 50% off NHS Discounts for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/sms referring to your appointment in order to collect tickets from the relevant Ticket Office (Port) on the day of travel.
If you cannot produce your appointment card/letter/sms referring to your appointment on the day of travel, the full price for your booking will be charged, with increase in price paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Affiliates
Affiliate discounts cannot be used in conjunction with any other offer.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Disabled Travel Scheme
Discounts only apply to Blue Badge Holders or EU Blue Badge Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Boost codes
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking
Accessible Travel Assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Reservations Team at least 48 hours prior to required sailing to provide details of assistance required.
Product / Product Code
Standard Single or Return, max 364 nights stay
Standard Return only from IoW, max. 364 nights stay
Standard Short Stay, max. 4 nights stay
Standard Short Stay from IoW, max.4 nights stay
Standard One Night Return, return by 23.59 following night
Standard One Night Return from IoW, return by 23.59 following night
Standard Day Return, return by 01.30 following day
Standard Day Return from IoW, return by 01.30 following day
Affiliate Standard Single or Return, max 364 nights stay
Business Single or Return, max 364 nights stay
Trailer – Please note, Trailer only, cannot be booked online
Wightlink passenger vehicle fares vary depending on the day and time of travel, capacity available on board the ferries at the time of checking availability and vehicle size. They include up to 7 people in one vehicle (or 2 on a motorcycle).
